Help Center
Client Documents
24 Hour Towing
North Orlando
Longwood, FL
800 Bennett Drive
Longwood, FL 32750
Fax: (407) 331 - 6354
Email: FrontDeskNorth@dayas.com
South Orlando
Orlando, FL
6650 Kingspointe Parkway Orlando, FL 32819
Phone: (407) 781 - 1414
Fax: (407) 781 - 1418
Email: FrontDeskSouth@dayas.com
24 Hour Towing
Frequently asked questions
How long will my vehicle’s repair take?
Collision repair is unlike vehicle maintenance or dealership service work so it’s extremely difficult to estimate the exact downtime. There are so many variables including, but not limited to insurance claim approval, current shop work flow, parts availability, dealer diagnostics, final insurance paperwork and payment processing. Daya’s is not a production shop and our focus is quality and not the insurance companies guidelines for cycle time or down time. The insurance company often times will not cover your rental charges as they feel repairs should be done as quick as possible. Your representative assigned to your vehicle will keep you updated throughout the repair process.
What sort of payments does Daya’s accept?
We accept personal checks (not starter checks or credit card checks) up to $500. We also accept cash, money orders and cashier checks. Insurance checks can only be signed over if it is a second party check (i.e. payable to you and Daya’s) Any insurance check that has a lien holder listed needs to be signed off by the lien holder. Daya’s does not accept debit cards, credit cards, ATM cards or any other form of plastic. Please contact one of our knowledgeable staff members to assist you with any questions you may have.
If I have the same last name or if I am on the vehicle’s title, why can’t I sign Daya’s authorizations forms?
Due to the nature of insurance claims, all names and signatures must match the insurance company’s paperwork.
How soon can I wash my vehicle? How do I care for my vehicle’s refinish work?
Because there is a curing process, we ask that you do not wash or wax your car for 30 days. Please avoid tree sap, dry wiping and bird droppings as these can harm the vehicle’s refinish work. After 30 days, always use clean water and wash the vehicle by hand using a mild car wash solution, and a soft micro fiber cloth or sponge. Do not use a commercial car wash at any time. Improper care of the refinish work will void Daya’s warranty.
Why do I need an estimate from the insurance company?
Depending on the insurance company, we typically need their initial estimate as a starting point. If additional damages are found, the insurance company will be contacted. At this point, all repairs will stop until the insurance company has approved the additional damages in writing.
Why is the insurance company’s estimate so different from Daya’s estimate?
There could be numerous reasons why there is such big difference. Factors that could contribute to the differences could be the type of parts, the amount of labor, labor procedures and labor rates. Most insurance companies do not pay a body shop estimate unless they know 100% that the vehicle will be repaired at that facility.
What is my vehicle’s repair warranty from Daya’s
Daya’s offers a limited lifetime warranty. We guarantee craftsmanship for as long as you own or lease the vehicle. Part warranties are subject to each specific parts manufacturer’s warranty.
Who determines the value of the vehicle?
The insurance company will determine the vehicle’s value based on their own guidelines. Contact the insurance company for further information.
Does Daya’s perform service work or vehicle maintenance?
We offer mechanical repairs if the insurance claim deems it necessary. We do not perform any type of mechanical or maintenance otherwise.
Why does the insurance company keep steering me towards their preferred network of repair facilities?
Steering is actually illegal but it is the nature of the business. Daya’s offers a limited lifetime warranty. We guarantee craftsmanship for as long as you own or lease your vehicle. Part warranties are subject to each specific parts manufacturer’s warranty. The insurance companies want you to use one of their network’s preferred repair facilities because they have negotiated agreements with these shops. Be warned, these shops will often times cut corners in order to lower repair costs and downtime. Remember, you always have the choice to pick where you would like to have your vehicle repaired. We do work with insurance companies but we make sure the repair is up to Daya’s standards and the vehicle manufacturer’s standards.
Why doesn’t Daya’s accept credit cards or any other form of plastic?
We find that the insurance companies and our clients do not want to pay the excessive credit card fees associated with the repair bill.
Who determines if a vehicle is a total loss?
The insurance company will determine if the vehicle is a total loss. Contact the insurance company’s claim representative for further information.
What are aftermarket parts? Does Daya’s use aftermarket parts?
When referring to auto parts, OEM refers to the Original Equipment Manufacturer and all parts installed during the original construction of a vehicle. In contrast, aftermarket parts are those made by companies other than the OEM parts. Subsequently, these cheaper and sometimes poorly made parts often times do not fit or function correctly. Effective April 2016, Daya’s no longer utilizes any aftermarket parts.
How can I tell if my vehicle is unsafe to drive?
Please contact our staff for assistance.
What is cycle time and how is my rental car coverage determined?
Cycle time refers to the total time a vehicle’s repair can take. The insurance company wants to minimize downtime in order to keep their rental car expenses at a minimum. Often times this means insurance companies calculate formulas to determine how many rental days they will cover. These formulas apply to insurance company networks, preferred shops or production facilities. Daya’s does work with insurance companies but we do not rush any repair processes in order to maintain quality repairs.
Will my vehicle be totaled if the frame is damaged?
No, a car is a total loss only when the price of the repair exceeds the insurance company’s determined value of your car. Nowadays, most cars are built with a unibody construction. This simply means that the vehicle and frame are one body. This type of construction allows repair facilities to either replace or repair portions of a damaged frame. By utilizing one of specialty bench systems we can ensure that the vehicle’s frame is brought back to factory specifications.
How do I obtain a rental vehicle while my car is being repaired?
Daya’s is serviced by Enterprise Car rental. You would need to contact the insurance company to ensure coverage and the rental agency for vehicle availability. Although they are not onsite, Enterprise will pick you up from one of our two Daya’s locations. Once your vehicle is ready for pickup, Enterprise will allow you to leave your rental car at one of our repair facilities. Luxury and premium rental vehicles are also available through Enterprise for an additional charge.
What if additional damages are found during the repair that weren’t on the original estimate?
Daya’s will contact the vehicle owner and insurance company when additional damages are found. We cannot proceed with the additional repairs until all damages are approved.
Insurance Claim Information
By law as a claimant or insured motorist, you always have the right to choose your repair facially. Don’t let the insurance companies persuade or force you to use a repair facility within their network of preferred shops. This tactic is called steering. Steering is actually illegal but it is the nature of the business. Insurance Claim Reps are trained to persuade you into using one of their in network repair facilities because they’ve negotiated agreements and contracts with these shops. The agreements and contracts often times include, but are not limited, to lower labor rates, aftermarket and junk yard parts usage, and being forced to expedite repairs in order to minimize rental car expenses. These shops are volume driven and rely heavily on the insurance company to filter work to them. Volume and production driven shops cannot focus on quality repairs because they will be held liable for delays by the insurance companies. Vehicle manufacturers have strict repair guidelines and Daya’s believes in doing the repairs the right way or not at all. Daya’s will join in on your fight to repair your vehicle regardless of what the insurance company wants. Our friendly and knowledgeable staff can help with often times confusing insurance claims.
Aftermarket Parts Disclaimer
When referring to auto parts, OEM refers to the Original Equipment Manufacturer and all parts installed during the original construction of a vehicle. In contrast, aftermarket parts are made by companies other than the OEM parts. Subsequently, these cheaper and sometimes poorly made parts often times do not fit or function correctly.
